Top FAQs

  • Who is PaymentOne?

    PaymentOne is a leading payments processor which handles billing for hundreds of merchants around the world.  PaymentOne’s service permits consumers to charge products and services directly to their home phone or mobile phone bill.

  • Why are you appearing on my bill?

    If you have a charge from PaymentOne it means that you or someone at your household or business subscribed to a service or product offered by one of our merchant clients.  That charge was then processed via PaymentOne and onto your phone bill.  If you disagree or have questions about a charge, PaymentOne is available to assist you.

  • How do I dispute a charge from PaymentOne?

    We are happy to help. You can always reach us directly by phone at 1-888-934-7750 Monday thru Friday from 8AM to 10PM EST. You can also reach us via email at Consumerhelp@paymentone.com

  • How do I cancel the service?

    You may request cancellation of service or prevention of future billing by contacting PaymentOne, but you may also contact the merchant directly.

  • I did not authorize the service I am being billed for

    PaymentOne does not bill for unauthorized charges. The merchant billing your telephone account through PaymentOne would have to obtain authorization prior to being able to bill your phone.

    If a service or product was purchased online, then a subscription form would have to be filled out and the information on this form would be authenticated prior to billing.

    If the service was accepted as a result of a telemarketing call, a recording of the authorization would have to be captured at the time of the subscription.

    Additional information about how a product or service was subscribed to can be obtained directly from the merchant or PaymentOne.

  • Why does my phone company allow you to bill me?

    PaymentOne maintains billing and collection agreements with over 1,500 telephone companies and carriers throughout the globe. These agreements permit consumers the convenience of being able to bill a multitude of products and services via their home phone or mobile phone bill.

  • Who is the merchant that is billing me?

    Under the PaymentOne name you will typically see a subheading titled “Billed on behalf of.” After this section you will see the name of the merchant. If you cannot identify the merchant or do not have access to this page of your bill, you can always reach us directly for assistance.

  • How long will it take to receive my refund?

    It may take from one to two billing cycles to receive the refund of charges applied as a credit to your phone bill. PaymentOne submits credit records to phone companies every week, however, phone company billing cycles have different cut-off dates for processing. Depending on this date and other phone company processing variables your credit may not be posted to your most current phone bill.

  • What is AnyPhone?

    Simply put, AnyPhone allows anyone to make an online purchase by using their mobile, home, or broadband number, and the charge will appear on their carrier bill.  AnyPhone is unique in the payments industry.  Instead of offering two separate options, such as a "mobile" and "home" purchase option, AnyPhone allows one simple interface.  This "button" allows consumers to enter either his or her mobile or home number into the payment process.  The backend then identifies the type of number, and then takes the consumer down the correct path.

  • Is my phone number safe? Will I get spam sent to this number?

    PaymentOne keeps your phone number safe and secure.

  • What are the AT&T Wireless requirements for PaymentOne’s mobile service, PayOne Mobile?

    In order to use PayOne Mobile with AT&T Wireless, the following requirements must be met:


    • 1. You must be an active AT&T Wireless subscriber on a postpaid plan (Monthly, Yearly plan)  
    • 2. You must not have the following blocks on your phone:
      • a. SMS / Text messaging must be enabled
      • b. MEdia Net Purchases must be “Off”
      • c. AT&T Smart Limits for Wireless™ "Set $100"
    • 3. You must not have reached your $99 monthly Global Spending limit (Set by AT&T Wireless) 
    • 4. You must not be carrying any unpaid balance on your AT&T Wireless bill.
    • 5. You have only three minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code and then receive a confirmation via text message of your purchase. 
    • 6. Your phone service cannot be prepaid.
    • 7. Your phone plan cannot be corporate, business or AT&T employee accounts.  

    If you require any further assistance activating your AT&T Wireless Account please contact AT&T Wireless Customer Service.
     
    Please note: If you have an IPhone you will need to contact AT&T Wireless customer care for assistance as they will need to remove your MEdia blockers for you
    http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ps=solutionPanels&solutionId=52223 
     
    If you recently made changes to your AT&T Wireless account please wait a few hours for the system to update your account.

  • What are the Sprint PCS requirements to use PaymentOne’s mobile service, PayOne Mobile?

    In order to use PayOne Mobile with Sprint PCS, the following requirements must be met:

    1. You must be an active Sprint subscriber on a postpaid plan (Monthly, Yearly)
    2. Your phone service cannot be prepaid, pay-as-you-go or corporate account
    3. You are using the same Zip code as the one listed on your Sprint billing statement.
    4. Your Application and digital media downloads feature must be unblocked
    5. Your text messaging feature cannot be blocked
    6. You have not exceeded your $25 monthly billing cycle limit
    7. You must not be carrying any unpaid balance on your Sprint bill.
    8. You have only 5 minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code we send you via text message.

    If you require any further assistance with modifying your Sprint PCS account about this please contact Sprint Customer Care at 1-800-808-1336
    If you recently changed anything with your Sprint account please wait a few hours for the system to update your account. 

  • What are the Verizon requirements to use PaymentOne’s service, PayOne Mobile?

    In order to use PayOne Mobile with Verizon, the following requirements must be met:

    1. You must be an active Verizon Wireless subscriber on a post paid plan (Monthly, Yearly)  
    2. Your phone service cannot be prepaid, corporate, business or Verizon employee account
    3. You are using the same Zip code as the one listed on your Verizon Wireless billing statement (Zip code must be from USA or Puerto Rico)
    4. You must not have any content blocks on your phone
      1. SMS / Text messaging must be enabled
      2. Content filters are unblocked
      3. Web Purchases enabled
      4. Premium Messaging enabled
      5. Video and Picture messaging enabled
    5. The “primary” account owner must have created a “My Verizon” online account at www.verizonwireless.com.  Make sure you designate an account owner! 
    6. A valid email address must be associated with the "My Verizon" account.   
    7. You have not exceeded your $25 monthly billing cycle limit
    8. You must not be carrying any unpaid balance on your Verizon Wireless bill.
    9.  You have only 3 minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code we send you via text message.

     
    If you require any further assistance with modifying your Verizon Wireless Account about this please contact Verizon Wireless Customer Care at 1-800-922-0204

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