2003 Press Releases

PaymentOne Selects ProactiveNet to Assure Performance and Reliability of Business Critical Internet Payment Services

Santa Clara, CA - March 17, 2003 — ProactiveNet, Inc., the technology leader in on-line application performance measurement and analysis, today announced that PaymentOne has selected ProactiveNet to maintain service excellence and reliability for the payment solutions it provides clients worldwide.

Many of the industry's most prominent Internet and digital content providers rely on PaymentOne to provide a host of payment strategies and services that fuel new subscriber acquisition, increase revenues, and improve operational efficiencies. PaymentOne also provides a complete payment infrastructure for experienced e-businesses as well as those monetizing products and services for the first time.

The payment platforms and processes deployed by PaymentOne support millions of transactions a day, utilizing a variety of systems. The company's proven solutions range from end-to-end servicing of the entire payment, collection and customer handling process to implementation of powerful payment platforms, such as PhoneBill ™, the fastest growing payment option on the Internet. By monitoring the performance of these critical applications, PaymentOne is able to identify and fix system issues before they become client problems.

"A flexible and robust monitoring system is critical to PaymentOne's business," said Ted Sergott, vice president of engineering. "Maintaining high levels of availability and reliability for our industry-leading clients is essential to both their success and ours. We have been very pleased with ProactiveNet's technology and support."

PaymentOne's system architecture comprises a variety of hardware platforms and software solutions. The company was seeking a customizable measurement and analysis solution that could meet its needs and integrate seamlessly with the rest of its technology. "ProactiveNet's flexible solution is not tied to any one specific technology, thus meeting an important criterion," Sergott commented, adding that ProactiveNet was chosen over other solutions due to its increased monitoring capabilities. "ProactiveNet's ability to measure degradation of service and provide root cause analysis gave them a competitive advantage over other vendors in the marketplace."

ProactiveNet monitors, identifies, diagnoses and resolves performance problems for online applications using its patented Intelligent Threshold and SmartFilters root cause analysis technologies. ProactiveNet's solution touches virtually every element of PaymentOne's business, helping maintain its recognized standards of excellence and making reliable payment services a reality on the Internet.

Through ProactiveNet's performance insight, PaymentOne's operations and networking staff are alerted if systems are not performing at optimum levels. This degradation of service information enables the technical team to find and fix performance issues in a manner that is transparent to clients.

About PaymentOne

About ProactiveNet

Customers include leading enterprises such as eBay, eTrade, Ford, Hoover's Online, McKesson and Wal-Mart. ProactiveNet has established strategic partnerships with BEA Systems, IBM, Keynote Systems, Rational Software and Sun Microsystems. The company's technology is protected by registered U.S. Patents for monitoring an application infrastructure environment, was named to Computerworld's Top 100 Emerging Companies and is a winner of The CrossRoads A-list Award. The company was founded in 1997 and is headquartered in Santa Clara, California with international offices located in India. Additional information is available at www.proactivenet.com or by phone in the U.S. at 408-935-6800.

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